Password and two-factor
Change your account password and turn on two-factor authentication to protect your Informly account from unauthorized sign-ins.
Your password is the first line of defense on your Informly account, and two-factor authentication is the second. This page covers changing your password and turning on 2FA, plus what to expect after you do.
Both screens live under Settings — go to Settings → Password to change your password and Settings → Two-factor to set up 2FA.
Changing your password
Open the password page
Go to Settings → Password.
Enter your current password
Informly asks for your current password to confirm it's really you. If you've forgotten it, sign out and use the Forgot password link on the sign-in page instead.
Enter and confirm the new password
Type the new password twice. The form shows a strength indicator — aim for something long and unique, ideally generated by a password manager.
Save
Click Update password. Informly signs you out of every other device immediately, so you'll need to sign back in anywhere else you use the admin UI.
Forced sign-out on other devices is intentional — it makes sure that if you're changing your password because you suspect a compromise, the bad actor is kicked out too.
Setting up two-factor authentication
Two-factor authentication (2FA) adds a six-digit code from an authenticator app on top of your password. Even if someone learns your password, they can't sign in without that code.
Open the two-factor page
Go to Settings → Two-factor.
Pick an authenticator app
Install one if you don't have it already. Any TOTP-compatible app works:
- Google Authenticator
- 1Password
- Authy
- Bitwarden Authenticator
Scan the QR code
Open your authenticator app, choose Add account, and point the camera at the QR code Informly displays. The app starts generating a new six-digit code every 30 seconds.
Confirm with the current code
Type the current six-digit code into the confirmation field on the Informly page. This proves your app is wired up correctly.
Save your recovery codes
Informly shows a list of one-time recovery codes. Save them somewhere outside Informly — a password manager vault, a printed copy in a safe, anywhere you can find them if you lose your phone.
Store recovery codes outside Informly. Losing access to your authenticator app without your recovery codes means contacting your org owner to remove you and re-invite you — and if you're the org owner, recovery becomes much harder.
What 2FA changes day-to-day
Once 2FA is on, you'll be asked for a code in two situations:
| Situation | What you'll see |
|---|---|
| Signing in | After your password, a prompt for the current six-digit code. |
| Sensitive actions | Changing your email, deleting your account, or disabling 2FA itself. |
Routine work — opening conversations, editing widgets, posting to channels — is unaffected. The code is only required at the boundaries.
Turning 2FA off
You can disable 2FA from the same page, but Informly asks for both your password and a current six-digit code first. If you don't have the code, use a recovery code instead.
Removing 2FA leaves your account password-only. Re-enable it from the same page whenever you want.
Recovery codes
Recovery codes are single-use. If you use one to sign in, that code is gone. The two-factor page shows how many codes you have left; when you're down to two or three, regenerate a fresh batch. Regenerating invalidates all the old codes, so update wherever you've stored them.