Wallet
The wallet is a prepaid credit balance you can use to cover on-demand AI usage that goes over your plan's included quota.
The wallet is a prepaid balance that funds AI usage above what your plan includes. It sits alongside your subscription, not instead of it. Two kinds of teams use it: organizations with a one-off spike — a product launch, a campaign, a viral moment — and small organizations that prefer pay-as-you-go for low, irregular usage. Go to Billing → Wallet to manage it.
What the wallet covers
The wallet pays for on-demand AI usage once you've gone past your plan's included quota. That includes LLM tokens, embeddings, text-to-speech minutes, and document processing — the same line items you'll see on Cost insights.
It does not cover plan-level features like additional widget slots or higher CRM record limits. Those still require an upgrade.
The wallet page
Go to Billing → Wallet to see the dashboard.
| Section | What it shows |
|---|---|
| Current balance | What's left in the wallet right now. |
| Monthly funded | Total you've added this month. |
| Monthly spent | What on-demand usage drew down this month. |
| Transaction history | Every top-up and every charge, with timestamps. |
Adding funds
Click Add funds
The button is on the wallet page. A dialog asks how much you want to add.
Pick an amount
Pick a preset or enter a custom amount. The processing fee shows under the total so there are no surprises.
Funds don't expire while your Informly subscription is active. Top up once, draw down over time, top up again when the balance gets low.
When the wallet drains
The wallet only matters when you're already over your plan's quota — until then, AI usage comes out of the plan and the balance doesn't move.
If you're over plan quota and the wallet hits zero, new AI requests are rejected until you top up. Conversations in flight finish; new replies fail. Subscribe to a notification channel for a low-balance alert so this doesn't surprise you.
Set up the alert through Outreach → Notification channels so the warning lands in Slack, Discord, or email before things break.
Wallet vs. upgrade
Pick the wallet for one-off spikes and the upgrade path for sustained higher usage.
Best when you're under plan quota most months and only occasionally cross the line. A wallet top-up costs less than a plan upgrade for one busy week.
Best when you're consistently over quota. A higher plan includes more usage at a lower effective rate than buying it through the wallet. See Upgrade or downgrade.
Transaction history
The history table is your audit trail. Each row is one of these:
- A top-up (positive amount, source: card)
- A draw-down (negative amount, source: a specific feature like "LLM tokens" or "TTS")
Filter by date range or by source to investigate where the balance went. For per-record detail behind a draw-down, click through to AI usage.
What's next
Stripe portal
Manage your card, invoices, receipts, and subscription cancellation through the secure Stripe billing portal linked from Informly.
Usage limits
Each Informly plan comes with a set of limits on widgets, documents, conversations, storage, and AI tokens, with different handling for hard and soft caps.