Usage limits
Each Informly plan comes with a set of limits on widgets, documents, conversations, storage, and AI tokens, with different handling for hard and soft caps.
Usage limits are the quotas attached to your plan. Some are hard caps that block new resources; others are soft caps that route additional usage to your wallet. Knowing the difference saves you from being surprised by either a blocked action or a surprise charge. Go to Billing → Plan to see your current usage against every limit.
Where to see your usage
Every limit has a progress bar on Billing → Plan. The bar fills up over the month and resets on your billing date.
| Section | What it shows |
|---|---|
| Widgets | Active widget count vs. plan cap. |
| Documents | Total documents vs. plan quota. |
| Conversations | Conversations this month vs. monthly cap. |
| Storage | Total document storage vs. plan limit. |
| AI tokens | Tokens spent this month vs. included tokens. |
The color of each bar gives you a quick signal — green is comfortable, amber is over 80%, red is over 100%.
Hard vs. soft limits
Limits come in two flavors and Informly handles them differently.
Hard limits cap the number of resources you can have. Widget count and project count are the main ones. When you hit a hard limit, you can't create more of that resource. Delete one to make room, or upgrade to a plan with a higher cap.
Soft limits cap usage that flows by volume — AI tokens, conversations. When you hit a soft limit, Informly draws on-demand usage from your wallet automatically. If the wallet isn't funded and you've hit the cap, the feature pauses until you top up or upgrade.
How Informly warns you
You'll see warnings before you hit a limit, not just after.
At 80% of a limit
A banner appears on the relevant page (for example, on the documents list when you're close to the document quota).
At 100% of a soft limit
The wallet starts to fund additional usage if it has a balance. If it doesn't, the feature pauses and you get an immediate notification.
At 100% of a hard limit
Creation actions for that resource are disabled. The error message tells you what to do — usually "delete some" or "upgrade".
Subscribe a notification channel to the "80% of limit" alert so the warning lands in Slack or email. That gives you days to act instead of minutes.
After cancellation or end of trial
If your subscription ends — either because the trial lapsed or you cancelled through the Stripe portal — your organization moves to read-only access.
| What | Read-only behavior |
|---|---|
| Sign in | Still works. |
| Browse data | All existing data is visible. |
| Create new | Disabled. No new documents, widgets, conversations. |
| Existing widgets | Keep running for a short grace period, then pause. |
| Restore access | Re-add a card or restart the subscription. Everything comes back. |
Your data is preserved, not deleted. Restarting the subscription returns full access.
Plan ahead
The cleanest way to avoid limit surprises is to glance at the bars weekly during your Insights review.
Open Billing → Plan
The bars are all on one screen.
Look at the amber bars
Anything over 80% is worth a decision: delete, upgrade, or fund the wallet.
Pick the right move
For hard limits, upgrade. For soft limits, top up the wallet or upgrade if it's happening every month.